Thanks so much for your patience and understanding!
We wanted to say a huge thank you for your patience and understanding with us whilst we sort the quality control issues with our 2020-21 Academic Planners.
Transparency is super important to us at Ink Outside The Box so we have detailed our next steps here: due to the scale of the problem the best solution is to have all of the planners reprinted. We have worked with a new supplier to have these produced as quickly as possible. Due to the hand work that goes into the creation of the planners we have been advised that this will take approximately 4 weeks.
Our main priority is getting the high quality planner that you paid for sent to you as soon as we can, these should be dispatched during the week commencing 7th September (just in time for the new academic year!). If you have already received a faulty planner we recommend using this in the meantime (if possible) and then repurposing or recycling when you receive your new one.
We always endeavour to create the best products with our community's needs in mind, and we put a lot of time and energy into perfecting them. As you will be aware, this situation was completely out of our control and we have received a lot of messages of support from the Ink Outside The Box community for which we will be forever grateful!
However we can always do better. Ultimately our customers’ happiness is at the core of all operations at Ink Outside The Box, and was the reason the brand and planners were created. Please be assured that whilst we work around the clock to fix this situation, we are taking this as a true learning experience to ensure that we put systems and processes in place to avoid issues of this scale in the future.
To thank you for your understanding during this time we would like to offer you a 10% discount code which can be used at any point and on any future Ink Outside The Box products. Your discount code is noted within your email update from Ink Outside The Box.
If you wish to discuss this further then please do contact the team who will be more than happy to answer any questions - email@example.com.
Jack Edwards & the Ink Outside The Box team