FAQ

How are Ink Outside The Box products packaged?

It is super important to us that your stationery arrives in perfect condition so we have made the recent change to add protective bubble wrap to all orders. Please make sure you recycle both the paper/card envelope and the bubble wrap packaging.

To ensure we aren't folding your wall calendar too many times we use a larger envelope which has a plastic bubble padding - please separate the plastic lining from the envelope and recycle the plastic and the paper. 

When will my order be shipped?

Your order will be dispatched within 48 hours. You will receive both an order confirmation once your order is placed and an order dispatch email. Please check your junk email as it might end up in there!  

Do you ship internationally?
WE DO!!

Will there be any additional charges?

Your order may be subject to customs/import charges if your delivery address is outside of the UK. These charges are set by and paid to your government. These charges are not paid to Ink Outside The Box and we have no responsibility to pay these on your behalf. We advise that you check if you may be charged customs/import charges before you place your order.

Can my order shipment be tracked?
Yes! It is so important to us that your order gets to you safely and so we only offer tracked shipping.

How much does shipping cost?
Tracked Shipping

United Kingdom (48 hour) £3
Europe (3-7 working days) £11.80-21.50
International** (3-7 working days) £15-23.50

*Ink Outside the Box are not liable for any import or customs duties that your country may impose.

**Please note that international orders can be held at customs and this may delay your order delivery time for up to 30 working days.

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Returned shipments:

If the shipping service is unable to deliver your item(s) or customs payments are not make in time, your package will be returned to our warehouse and you will receive an automatic refund once your item(s) have been processed by our team. If you wish to reorder your items, you can do this via our website. Please check your address is entered correctly and select tracked shipping to avoid your item(s) being undeliverable.

Returns and Customer Service

For customer service, please contact the Ink Outside The Box team at: support@inkoutsidethebox.co.uk
For returns, please follow this link

Please note items must be returned in their original condition.